English Communication Skills Assessment for tech n non tech customer facing BPO roles

Imagine a leading multinational BPO grappling with ineffective English communication among its candidates and employees, resulting in customer relations issues, productivity loss, collaboration challenges, and missed opportunities across their global operations. They need a solution to enhance their employees' linguistic capabilities and align their communication skills with CEFR international standards.

iMocha's AI English Communication Skills Assessment, is designed to evaluate and elevate English communication skills across listening, reading, writing, and speaking.

• Listening: Become adept at comprehending and responding to verbal communication.
• Reading: Understand and interpret written information accurately.
• Writing: Leverage GPT-4's advanced grammar capabilities and CEFR guidelines to enhance the precision and effectiveness of written communication.
• Speaking: Integrate CEFR guidelines to improve fluency and pronunciation, leading to more effective verbal interactions.

Additionally, iMocha’s AI-EnglishPro powered by Context Check feature provides an added layer of precision. By evaluating the context of responses, it ensures that candidates and employees communication is not only correct but also relevant and appropriate, enhancing the overall quality of customer interactions.

Unlock your organization's full potential with iMocha’s AI-EnglishPro. Visit our website or contact us directly to learn more.