Amidst the ongoing deployment and expansion of 5G, alongside breakthroughs like Edge Computing and AI, the Telecom sector finds itself in a thrilling phase of advancement. However, it's important to address the fallacious claims of the industry's demise found in sensational headlines.
While the Telecom sector does confront challenges, such as a rapid transition from Telcos to Techcos, a shortage of skilled professionals, and widening skills gaps, its untapped potential lies within its existing as well as upcoming talent. These resources can be transformed to meet the current market demands and technological advancements through strategic upskilling and reskilling.
In this blog, we shall dispel the misconceptions that surround the Telecom industry's alleged decline and unveil the role of the TM Forum in mitigating these issues. We'll also explore the transformative potential of internal mobility and the benefits of a centralized talent pool—a catalyst that can breathe new life into the industry and usher in an era of unprecedented growth.
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Presently, the telecom sector confronts a set of significant hurdles, including:
However, sensational declarations proclaiming the Telecom industry's demise neglect its inherent resilience and adaptability. While the sector undergoes a digital transformative phase and grapples with a scarcity of fresh talent, this should not be misconstrued as a fatal blow. The remedy lies in strategic Talent Acquisition and Talent Management by adopting a Digital Talent Maturity Model. Let's delve into what the TM Forum’s Digital Talent Maturity Model entails.
In the era of digital transformation, every organization has its own unique missions and values, while the individuals working within the organization hold their own beliefs. Therefore, it is crucial for the organization and its people to share the same purpose, which forms the organizational culture and the way of working and norms within the organization.
This shared culture ensures that the organization's people have clarity in the transformation direction and drive the digital transformation work towards achieving the organization's goals, implementing the necessary changes, and ensuring their success. A precise alignment between organization, people, and culture is critical to digital transformation success and should be a top priority for any digital operator.
Consequently, Organization, People, and Culture form the three pillars of the Digital Talent Maturity Model. These pillars are segmented into six interrelated dimensions and 24 key transformation factors, as shown below. This model establishes a baseline for the pertinent topics that need to be addressed in the context of digital-era organizational transformation.
iMocha has taken ownership of the ‘Talent Readiness & Mobility’ pillar of the Digital Maturity Model, which assures the smooth acquisition of talent and encourages their mobility within the organization to help ensure that the operator has the right people with the right skills, knowledge, and mindset to support its digital goals and objectives. This channel comprises the following fundamentals:
iMocha’s AI-driven Skills Intelligence Cloud aims to deliver its values across the organization, be it talent acquisition, learning and development, workforce planning, or at an employee level:
1. Talent Acquisition: iMocha’s Talent Flow revolutionizes the hiring process through automation, starting from engaging candidates through a dedicated Microsite and extending all the way to effortlessly issuing Letters of Intent. Some of its benefits include:
2. Learning & Development: To simplify the L&D efforts, iMocha’s Skills Intelligence Cloud allows you to:
3. Workforce Planning: Proper Internal Mobility, Workforce Planning, and Succession Planning demand you to have a clear idea of skills that are there in your organization and ones you’ll need moving forward. iMocha simplifies this by the creation of detailed Skills Ontologies and Taxonomies. It helps operators:
4. Employee: In the light of ongoing digital transformation in the telecom industry, employee retention is an issue that can be resolved under the Talent Readiness and Mobility’s ‘Digital Repository’ fundamental. iMocha’s AI-driven Skills Intelligence Cloud improves the overall visibility of skills that each employee has and the skills that are needed for the required new job role or project. It also offers:
In conclusion, the Telecom sector is far from its demise, instead, it is on the brink of a transformative phase. The TMForum’s Digital Talent Maturity Model, coupled with iMocha's innovative AI-driven Skills Intelligence Cloud, offers a robust framework to unlock the industry's full potential.
By addressing challenges, aligning with the digital age, and empowering the workforce through seamless talent acquisition, and upskilling and reskilling programs, the Telecom sector can embrace the transition from Telcos to Techcos with confidence. With strategic workforce planning, networked-talent readiness, talent marketplaces, and digital repositories, the sector is poised for a resurgence. This collaborative effort promises to dispel misconceptions and pave the way for a thriving, dynamic Telecom industry in the digital era.