The pandemic has forced organizations to reset the work culture globally, and HR leaders are left brainstorming about new ways that can help improve the way work is done. Sure enough, with the pandemic, organizations have been creative. And while there are certain things that would go back to how they once were once the pandemic is over, there are things that would remain changed, too.
A customer service executive is a critical role, and poor customer service is just as harmful for your business as a bad product or service. Even one bad instance of customer experience can destroy a company’s image in a market in such a way that even good PR cannot fix the situation. In a service industry, customer is the king. It means recruiting the best employees becomes a necessity to provide the best services.
On July 29, 2020, we organized a webinar on iMocha’s AI EnglishPro with Sujit Karpe, our CTO. Here are our top takeaways from the webinar!
Recruitment is a challenging process in today’s ever-evolving, continuously-in-flux world. There are many solutions available for the talent acquisition leaders to aid the recruitment process, such as online skill assessment tools, cloud-based data management software, and interviewing tools, etc.
Recruitment is a chaotic process, which is now being simplified by technology. There are skill assessment tools, websites, job portals and many other things to assist the hiring process. The purpose of using technology for assessment and the interview process is to obtain useful information from the applications and find the perfect candidate for a job. Especially in cloud computing which is all about use of hardware and software to deliver services over network.
In a report published in 2019 by IBM, it was reported that the average cost of a single data breach is over USD 3.92 million.
We read every day that we’re in the fourth wave of Industrial Revolution, and businesses are adapting and changing by the minute to thrive in this new dynamic. Technology has become an essential component of every business, including HR.
Just a decade earlier, storing and maintaining data was a nightmare: there weren’t enough processes, inadequate infrastructure, and the lack of technological know-how to create that data into valuable information. However, with rapid technological advancements, we now live in a data rich environment. Around 2.5 quintillion bytes of data is generated and processed every day. Even the AI/ML algorithms have matured slowly to process this data. Therefore, it only seems fitting that data science is a job that has observed a high demand in the market lately.