A customer service executive is a critical role, and poor customer service is just as harmful for your business as a bad product or service. Even one bad instance of customer experience can destroy a company’s image in a market in such a way that even good PR cannot fix the situation. In a service industry, customer is the king. It means recruiting the best employees becomes a necessity to provide the best services.
On July 29, 2020, we organized a webinar on iMocha’s AI EnglishPro with Sujit Karpe, our CTO. Here are our top takeaways from the webinar!
We’ve seen technology change a number of things over the last couple of decades. This year, especially, it accelerated as a result of the pandemic.
Whiteboard interviews have been a particular favorite of the technical hiring managers for a long time. In a typical setup, a candidate is given a coding problem, which is solved on the whiteboard, while the interviewers monitor and pepper them with a number of questions about their approach and solution.
Over the last decade, we’ve seen recruitment shifting in numerous ways, be it the way recruiters source their candidates or the way recruiters speak to their candidates. A lot of this, though not all, can be credited to Digital Transformation and its catapulting affects; there have been a number of macroshifts in the domain of talent acquisition, which have made the trusted and widely-followed practices obsolete.
Every business uses technology to perform certain functions, and software is one of the best uses of technology. For businesses, it can be difficult to select which software is the best suitable. Hence, companies hire an SAP expert. A System, Application, and Product, aka SAP, consultant determines what processes are necessary for your organization, create a software system that improves the processes, and introduce a continuous software system development strategy.
Recruitment is a challenging process in today’s ever-evolving, continuously-in-flux world. There are many solutions available for the talent acquisition leaders to aid the recruitment process, such as online skill assessment tools, cloud-based data management software, and interviewing tools, etc.
In this Q&A, Vipin shares tips on tackling a crisis and managing workforce. He stresses on the importance of determining priorities and executing them in an orderly fashion; he also stresses on the importance of maintaining a healthy work-life balance.
“Can’t hack it: Tech’s diversity efforts are a failure.” — CNN
Recruitment is a chaotic process, which is now being simplified by technology. There are skill assessment tools, websites, job portals and many other things to assist the hiring process. The purpose of using technology for assessment and the interview process is to obtain useful information from the applications and find the perfect candidate for a job. Especially in cloud computing which is all about use of hardware and software to deliver services over network.
In this Q&A, Monika speaks about building accountability and encouraging micro-breaks to keep teams recharged and refueled amidst the crisis. She stresses on the importance of collaboration and shares tips for improving efficiency among teams to thrive. “Don’t resist change, rather embrace it”, she opines. Monika Gunalan serves as the Director, HR Business Partner at Postman, an API development collaboration platform. She has completed her Master's in Business Administration and has a decade’s experience in aligning HR strategies for accomplishing business results.